Eligibility for Returns:

1. Condition of Product: We accept returns only for products that are new and unused. The items must be in their original condition and packaging, with all accessories and instructions included.
2. Time Frame: Customers have 14 days from the date of purchase to return a product. The date of purchase is the date on which you received your order confirmation email.

Process for Returns:

1. Initiating a Return: To initiate a return, please contact our customer service team at customerservice@movingboxes.online with your order number and the reason for the return. We will provide you with instructions on how to proceed.
2. Shipping Returns: You will be responsible for shipping the product back to us. We recommend using a trackable shipping service to ensure the product reaches us.
3. Inspection of Returned Product: Upon receipt, our team will inspect the product. If the product is found to be new, unused, and in its original condition, we will process the refund.

Restocking Fee:

A restocking fee of 15% will be applied to all returns. This fee covers the cost of processing the return and restoring the product to our inventory.

The restocking fee will be deducted from the refund amount.

Refund Process:

Once your return is approved, a refund will be issued to the original method of payment.

Please allow up to [specify number of days] business days for the refund to be processed.

Exceptions:

Products that are damaged, used, or not in their original condition are not eligible for returns.

Certain types of items cannot be returned, such as [list any non-returnable items if applicable].